FAQ

Yes.
You can visit us at
319 East Tamaki Road, East Tamaki

Feel free to contact us prior or just drop in during our opening hours.

Our showroom is located at
319 East Tamaki Road, East Tamaki

Showroom Hours

Weekdays: 8:30am – 5pm
Saturdays & Sundays: Closed

Online Shopping: 24/7

For metro and ground-floor New Zealand locations, some delivery is free.

Direct Office occasionally uses third party delivery companies to deliver your items, and there is a chance they may be delivered in instalments. You will be notified accordingly if this applies to your order.

We do not provide credit in most cases. However if you are a regular customer, please contact our accounts department to discuss. Phone: 09 476 6412

We accept the following methods of payment:
Direct Bank Transfer via Account2Account

Credit Cards:
Visa
MasterCard
Discover

Once you have purchased goods online you may not cancel your order unless the product is damaged or faulty. See our Terms & Conditions. Please feel free to call us if you have a problem with your order, we are more than happy to help resolve any issue.

Shipping will be calculated based on where you are in New Zealand. Go to checkout – Shipping will display after you fill out your details.

You can contact us by phone on 09 476 6412 or by email at support@directoffice.co.nz during normal business hours.

The delivery time will depend on the product. If a product is in stock it will be shipped within 3 days and usually the day after you place your order. Other products may need to be ordered or made in our factory. Please see the delivery guide below. 

Yes. We employ DPS to process all credit card payments and never store sensitive data on our servers. DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, DPS stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When DPS transmits sensitive information (such as a credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is a level 1 certified PCI-DSS compliant provider: 

PCI DSS, the Payment Card Industry Data Security Standard is a set of security requirements relating to the protection of card holder data. The standard is governed by the PCI Security Standards Council, an organisation put together by most of the major card schemes VISA, MasterCard, American Express, JCB and Discover. It’s relevant for any entity that stores or transmits sensitive card holder data, that being generally things like the PAN (card number), Card security code, track data, PIN block. The current version of the standard is Version 1.2. Preceding PCI-DSS the card schemes had their own standards, the VISA Account Information Security (AIS) standard formed the basis to most of the PCI-DSS requirements.”

You may use Flexirent to finance your new office furniture. View information here… https://directoffice.co.nz/finance/