Direct Office Furniture (2011) Limited is a New Zealand owned business. The following sets out our terms and conditions regarding:

A. Use of the Website
B. Supply of Goods

The terms and conditions apply to all users of this website and to all purchasers of goods (“you”) from Direct Office Furniture (2011) Limited (“we” or “us”). By using this website, you agree to be bound by these terms and conditions.

A. Use of the Website

Copyright
Your use of the website
Disclaimer
Linked websites
Security
Cookies

 

Copyright

This website is our copyright property.

You may view this site and electronically copy or print hard copies or parts of this site for your personal, non-commercial use only. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this site without our written permission.

Your use of the website

While using our website, you agree not to interfere with or attempt to interfere with the proper working of the site or any transaction being conducted on the website or to gain unauthorised access to any part of the website.

Disclaimer

We are not responsible to you or anybody else for any loss incurred in relation to your use of this website. Your use of this site is at your own risk.

We make no express or implied representations or warranties of any kind as to the operation of this site or any information, goods or services offered on this site, except to the extent that such obligation cannot be excluded at law.

We do not warrant that your use of the website will be uninterrupted or free from defects and viruses or that the information provided will be current. We are not liable to you or anyone else if your computer system is in any way damaged or affected by your use of this website.

To the extent permitted by law, we exclude all liability for any loss or damage (including without limitation indirect, special, punitive or consequential loss or damage) arising from the use or reliance on this website whether or not caused by a negligent act or omission.

Linked websites

This site may contain links to third party websites for your convenience only and do not indicate an endorsement by Direct Office Furniture (2011) Limited of those sites or the products/services offered on those sites.

We take no responsibility for the content or use of those sites and you enter linked sites at your own risk.

Security

To protect your personal information, we employ DPS to process all credit card payments and never store sensitive data on our servers. DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, DPS stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When DPS transmits sensitive information (such as a credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is a level 1 certified PCI-DSS compliant provider:

PCI DSS, the Payment Card Industry Data Security Standard is a set of security requirements relating to the protection of card holder data. The standard is governed by the PCI Security Standards Council, an organisation put together by most of the major card schemes VISA, MasterCard, American Express, JCB and Discover. It’s relevant for any entity that stores or transmits sensitive card holder data, that being generally things like the PAN (card number), Card security code, track data, PIN block. The current version of the standard is Version 1.2. Preceding PCI-DSS the card schemes had their own standards, the VISA Account Information Security (AIS) standard formed the basis to most of the PCI-DSS requirements.

Cookies

To provide you with the best possible service, the Direct Office Furniture (2011) Limited website uses cookies. Not the chocolate chip kind. Cookies are a type of file sent from our server to your PC. The cookies do not run programs on your PC or search or change your personal information. They can only be read by the server that sends them and cannot be accessed by third parties. You can set your PC to notify you when cookies are received or to refuse cookies. However, if you do not accept cookies you may not be able to use many of the features of our website to full advantage.

B. Supply of Goods

Ordering options
Payment methods
Product availability
Delivery details
Pricing
Refunds
Conditions of sale

Ordering options

Secure online ordering

Direct Office Furniture (2011) Limited offer a secure and easy means of ordering online. Simply click on the “Add to Cart” button to select a product and then you can add and remove products as you like. To complete your order, select the “Checkout” button and follow the steps. You will need your postage and credit card payment details to complete the order.

We employ DPS to process all credit card payments and never store sensitive data on our servers.

Email

Alternatively you may elect to email us at support@directoffice.co.nz with your order request or other inquiries and we will get back to you as soon as possible.

Telephone order

We are happy to take you orders and handle your inquiries over the phone on 0800 434 732, 8:30am – 5pm Monday to Friday and 9am – 3pm Saturdays.

In Store

You can purchase products in our North Shore showroom located at 75 Porana Road, Glenfield, Auckland.

Payment methods

All prices are quoted in New Zealand dollars excluding GST unless otherwise indicated.

The Name that will appear on our customers statement will be Direct Office Furniture.

We accept MasterCard, Visa, and Account2Account (online bank transfer payments) through DPS Payment Express.

Prices exclude freight/postage/handling charges. These will be calculated based on your completed order and destination and will be advised to you prior to payment and included with your purchase cost.

Product availability

We endeavour to have all our products in stock or available within the stated lead time. Should you place an order for an item that is regrettably out of stock or discontinued, we will contact you as soon as possible.

Delivery details

Charges

We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises.

Free Delivery

We offer free shipping/delivery on all products within the “Auckland Metro Area”. This excludes the gulf islands. The inclusion of suburbs in this area is defined by us at our own discretion. You must select the correct Region for delivery from the dropdown menu during checkout. If you select an incorrect region resulting in an incorrect delivery charge, we reserve the right to update your delivery details to the correct region and charge delivery accordingly. We will inform you of the updated delivery charge and you may opt to cancel your order if you do not agree to the updated delivery cost.

Timing of delivery

If the product is a stocked item it will usually be dispatched the following day so should reach you within 3 – 7 working days. Products that need to be manufactured will take between 10 – 20 days before dispatch. Every product is covered by our Product Guarantee. For Auckland deliveries we will usually try to make contact to arrange a delivery time. For deliveries outside of Auckland we are reliant on contractors and are unable to set scheduled times.

We will endeavour to deliver goods to you on the agreed delivery time frame but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase. Delivery is deemed to occur when goods are delivered to your nominated delivery point.

Person to be at delivery point

If it is not possible to have a person at the nominated address to receive the goods, you must nominate a place where the goods can be left. Any items left at this location are your own responsibility, and will not be replaced if damaged or stolen.

We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.

Delivery point information

You agree to provide all relevant details regarding access to the delivery point such as whether there are stairs, elevators, steep driveway and you acknowledge that we will not be held responsible if those details are incomplete or inaccurate.

Pricing

All prices are quoted in New Zealand dollars excluding GST unless otherwise indicated.

We take great care to ensure that our pricing is accurate and current. We reserve the right to alter and update our pricing and delivery charges at anytime.

Prices on this website and in-store may differ. Prices shown on the website apply to goods purchased online only.

If we need to order an item in for you, the price shown may no longer be current as new stock shipments may have different prices. We will inform you of the new price and seek your instructions before proceeding.

Refunds/Replacements

In the unlikely event of receiving a faulty or damaged product please contact us within 14 days. Replacements and/or refunds will be given at the discretion of Direct Office Furniture (2011) Limited management with full regard given to the Consumer Guarantees Act 1993. In the event of a replacement we may need you to assist in arranging a suitable time for the carrier to collect the goods.

Conditions of sale

Any goods offered for sale on this website are only sold at the time we process and dispatch the order and not at the time of providing a confirmation of receipt of the order. If there are any difficulties with your order, we will contact you as soon as possible.

All products remain the property of Direct Office Furniture (2011) Limited until they are paid for in full. We are not required to deliver to you until full payment is received.

We do not have any liability to you arising from the supply of products except that we shall provide you with a refund or replace products if there are any defects. All other warranties and representations are excluded to the extent permitted at law.

Additional product warranties are noted on the product pages. These warranties are all “return to base” warranties and do not include the cost of freight to return or re-supply the goods.

Our liability for any claim related to the supply of goods by us is limited to the cost paid by you for the purchase of those goods except where otherwise provided at law. To the extent permitted by law, you release us from all other liabilities whether in contract, tort or otherwise for any loss, damage, expense of any kind arising directly or indirectly out of the supply of the goods.

We reserve the right to alter these terms and conditions at any time.